Ethan Allen in Princeton, NJ Closed now

Reviews about Ethan Allen

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  June 08, 2019, by Kristen St. Martin-Lipton
  If you expect high end customer service and design recommendations from qualified design consultants, do not shop at this Ethan Allen. You will be left very disappointed in the quality of the product and the way you are treated by the designers and the store manager. We had a design consultant come to our home to help us pick a fabric for a new sofa, with the objective of matching an existing sofa and two ottomans. The consultant suggested a fabric for us, and pushed us to get it; we trusted her recommendation given her title as design consultant. When the new sofa arrived, the fabric completely clashed with our existing sofa and the ottomans and made our home look like we had thrown together a bunch of furniture that we had randomly purchased. We contacted the designer to discuss our concern and offered to either pay to have it reupholstered or to pay Ethan Allen a restocking fee to take it away, we were happy paying more to fix the terrible issue we faced. However, we were told that neither was an option and that we were stuck with the sofa because it was custom. The only advice we were given was to buy additional Ethan Allen furniture to help the new sofa better blend into the room. We were told they have suggested this to customers in the past, which implies this is a common issue customers face after working with the design consultants in this store. We contacted Ethan Allen HQ and were told most Ethan Allen stores are willing to take furniture back for a restocking fee, but it's up to each regional manager and because this manager said no, there was nothing they could do. It's no wonder people are turning to online retailers, they are tired of being treated so poorly in stores like this one and tired of dealing with companies with backwards, outdated policies. Additionally, on the day of our delivery, we were given a 5 minute notification before the truck was to arrive. When we told the designer that that short of a heads up didn't work, she told us that Ethan Allen no longer has a policy to give customers more notice than that. To this day, we are still waiting for a call back from the store manager who told us he would speak to headquarters one more time regarding our case and what they suggest we do to remedy the situation. We expected more from the designer and from Ethan Allen, if they truly want to be a high end furniture store. Ethan Allen headquarters needs to better monitor the way customers are treated at this store because it is giving the brand a terrible reputation. We will never buy from Ethan Allen again. UPDATE - We were contacted by Ethan Allen headquarters who suggested we move the sofa into a different room in our home and purchase a new one from the store. Their solution to remedy the situation is insulting and further evidence that they do not know how to treat customers.